Need help with TextExhibit? We’re here to assist.

Email Support

For technical support, licensing questions, or general inquiries:

Email: support@textexhibit.com

Before Contacting Support

To help us assist you faster, please include the following information in your support request:

For Technical Issues

  1. TextExhibit version number (found in Help > About)
  2. Operating system (Windows 10, Windows 11, macOS version)
  3. Description of the issue - What were you trying to do? What happened instead?
  4. Error messages - Copy any error messages you see
  5. Backup type - Android XML or iPhone backup?
  6. Log file - Click Help > Open Log Folder in TextExhibit, then attach textexhibit.log to your email

For Licensing Issues

  1. Your license key (first 8 characters are sufficient)
  2. Email address used for purchase
  3. Description of the issue

Common Issues

Before contacting support, check if your issue is covered in our FAQ.

Quick Troubleshooting

  • Trial watermarks won’t go away - Ensure you’ve entered your license key correctly in Help > Activate License
  • Can’t find backup file - See our Android or iPhone backup guides for file locations
  • Encrypted iPhone backup - You need the backup password from your client

Feature Requests

Have an idea for improving TextExhibit? We’d love to hear it! Send your feature requests to the support email with “Feature Request” in the subject line.

Business Inquiries

For partnership opportunities, volume licensing, or other business inquiries, please use the support email with “Business Inquiry” in the subject line.

About the Developer

Castel Nuovo Systems

TextExhibit is developed by Castel Nuovo Systems.

We are committed to providing high-quality software tools for legal professionals while maintaining the highest standards of data privacy and security.